Frequently Asked Questions

View the most frequently asked questions here. If you still need help, please contact us at: support@queentarzi.com

Products

Absolutely, that is what they are made for. Due to the specially developed, sturdy but thin band, the lashes can be reused. If you handle your lashes carefully and remove the dried glue from the lash band after use, you can ideally use the lashes 20 times.

Due to the natural composition of our materials, there may be a slight variation in colour and shape from the pictures shown on the website.

Unfortunately, our eyelash glue contains latex. We advise against using it if you are allergic to latex. 

Many customers have no idea what the word mink stands for. To begin with, mink is the English word for 'mink'. Mink is an animal species. We at Queen Tarzi do not advocate animal suffering and therefore do not sell real mink eyelashes.

Suppliers could not convince us that no animal suffering is involved. We do not believe the stories that animals are brushed to obtain the hairs. That is why all our eyelashes are made of synthetic silk. The word 'faux' also refers to this. It is a kind of fake fur. The quality is the same, from experience we know that real mink hairs are a bit thicker and with faux mink, or silk, the eyelashes have slightly thinner hairs. You can compare the hairs with your own eyelashes. It is just as soft in structure.

Our lashes are made of a silky-smooth polyfibre that makes them comfortable to wear.

Sticking the eyelashes is very easy because of the flexible band. The Queen Tarzi glue that you can order with it is ideal and you don't have to wait long before you can stick them. It is available in a white and black variant, the white variant dries up transparent. With the handy lash applicator, it is even easier to apply your lashes. The tape is made so that it falls easily on your eyelid. Put a drop of glue on your hand and from there, with the back of a pair of tweezers, apply the glue to the band. Never apply the glue directly from the tube to the band, because you will mess up and make the hairs unnecessarily dirty.

No two eyes are the same, so we definitely recommend that you cut the lashes to size for your eye shape before using them. Always cut from the outside. We ABSOLUTELY advise against cutting into the length. Every eyelash style has a certain look and feel. By cutting the eyelashes shorter, the model will be lost, which is a shame since you can reuse the eyelashes many times.

You can, but it is not a must for a good adhesion of our lashes. The lashes have a curl and after each cleaning, the curl will decrease. Do you still want to use mascara before using the lashes? Apply a maximum of 1 layer and let it dry before applying our lashes.

Never wash the lashes under the tap or put them in a bowl of water. Your lashes will get clean, but you will shorten their life span. Moreover, the beautiful curl will be gone. We advise to dab a cotton bud in alcohol (available at the chemist's) and gently clean the lashes with it. Always put them back in the box where they dried, this way you preserve the curl and shape.

The glue has been specially developed for our lashes. The beauty of the lashes is that you can use them more than once, so it is very easy to remove the glue. You can wet a cotton bud with alcohol and carefully go over the edge, this way you loosen it. You can also, if you do this carefully, hold the hairs between your finger and thumb and then gently pull the glue off with your other hand. Because it is latex-based, it is very easy to remove.

No, if you apply the lashes correctly, i.e. on the lash fringe as it should be, and by using safe glue like Queen Tarzi's, your own lashes will not be damaged.

QueenTarzi

Onze producten zijn allemaal vegan, cruelty-free, 100% dierproefvrij en PETA-gecertificeerd. Queen Tarzi heeft zich ertoe verbonden ervoor te zorgen dat alle producten niet aan dierproeven zijn en zullen worden onderworpen, ongeacht waar het product wordt verkocht. We love all animals <3 

Queen Tarzi products are primarily made in Europe and Asia and we value our partners highly. Our manufacturers are held to the highest standards of both ethics and quality and are subjected to a rigorous inspection and audit process before they can work as our partners. Our suppliers follow all regulations and abide by all local laws in each country where we currently do business.

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The name Queen Tarzi is derived from the Afghan Queen Soraya Tarzi, who was born in the 19th century. As the only wife of King Amanullah, she ruled Afghanistan for three years. The powerful woman stood for empowerment and education of and for women. 

Never again has the Asian country seen a female leader as talented and progressive as this queen. The Afghan queen worked for women's rights and education in the early 20th century.

You can contact us via social media or support@queentarzi.com. Follow us on Instagram, Facebook and YouTube for the latest tips, tutorials and news on our launches!

Returns

All our products are hygiene products and therefore cannot be exchanged. Is the product still unopened? Please contact support@queentarzi.com

Shipping

Oh no! We sincerely apologise for the damaged package you received! To ensure we can correct this, please email some images of the damaged/defective product to support@queentarzi.com.

The shipment of your order usually takes two to three working days. But sometimes there is a delay at PostNL. Unfortunately, we have no influence on this. If you really need our products on a specific day, order them in time to avoid disappointment!